How exactly are the rental days and prices calculated?
We calculate the rental price per calendar day, not per night or per 24-hour period. This means both the pick-up day and the drop-off day count as full rental days. For example: renting a car from January 1st to January 10th counts as 10 rental days, not 9. However, we do have a fair play rule: if you pick up the car after 3:00 PM (15:00) AND return it before 3:00 PM (15:00), we will automatically apply a 1-day discount to your total rental price!
How and when do I pay for the car?
At Blue Lobster, you only pay upon receipt of your rental car; no advance deposit is required. You can settle the rental cost via credit card, debit card, cash, or bank transfer however, please note that the security deposit can only be paid by credit card or in cash. Finally, before you depart, don't forget to update your European debit card settings in your banking app to 'Worldwide' or 'Payments outside Europe' so that you can use our card terminals in Curaçao without any issues!
Which insurance covers what?
When renting a car, you can choose between two levels of coverage. Standard third-party liability (WA) insurance only covers damage you cause to another party. If you want greater peace of mind on the road, our all-risk insurance also covers any damage to the rental car itself, with the exception of damage to the tires and the loss of or damage to the car keys. For a complete overview of all specific rules and exclusions, please consult our general terms and conditions.
What about the excess (deductible)?
In the event of damage, a standard excess of $500 applies. Would you prefer to hit the road with less financial risk? We offer the option to partially buy down this excess, reducing it from $500 to just $150. This gives you extra peace of mind, allowing you to enjoy your drives around the island completely worry-free!
What documents do I need to rent a car?
You will need a valid driver’s license and a passport or ID. Every driver must hold a driving license for at least 3 years.
What is the minimum age to rent a car?
The minimum age is typically 21, but it may vary depending on the type of vehicle. Drivers under 23 may be subject to an additional fee
Is insurance included in the rental price?
Basic insurance is included, but additional full insurance may be available at an extra cost
Can the car be delivered/collected at the airport?
We are not allowed to deliver/pick up our cars at the airport, because we are a private car rental company that is not located at the airport. Upon request, we are happy to arrange a reliable and comfortable taxi transfer from the airport to your accommodation and/or vice versa. What we offer for free is a transfer/shuttle service from Hato Airport.
Are there any mileage limits?
All rental vehicles come with unlimited mileage, allowing you to explore Curaçao without restrictions.
What should I do in case of an accident or breakdown?
In the event of an accident or breakdown, contact us immediately. We offer roadside assistance and guidance with the next steps. You can already call ForenSys on 9233. ForenSys collects and documents all relevant information about the incident at the scene of the accident.
Can I add an additional driver?
Yes, you can add extra drivers for free, provided they meet the same requirements as the main driver.
Vehicles are supplied with a full tank of fuel and must be returned with a full tank. If not, fuel charges will apply.
Do you offer child seats or other accessories?
Yes, we provide child seats, beach chairs, coolers, and snorkel gear upon request. A single cooler and snorkel is provided at no extra cost.
Can I cancel or modify my reservation?
Yes, cancellations or modifications are possible, though certain terms and conditions may apply. Check our cancellation policy for more details.
Do I need a 4x4 vehicle to explore Curaçao?
A standard car is sufficient for almost all areas
Do the cars have a navigation system?
Yes, most rental vehicles have Apple Carplay/Android Auto and you can use your smartphone for navigation
How do I refuel the car in Curaçao?
Park your car next to the fuel pump and walk to the counter to pay upfront (about 80 XCG for a full tank). You can ask to top off, but they don't always do that. Remove the hose from the holder and lift the black lid of the holder, now you can refuel! Don't forget to pay afterwards if necessary
In which currency are the prices displayed?
On our website, you can use the currency selector to choose whether you would like to view prices in US Dollars (USD), Euros (EUR), or Caribbean Guilders (XCG). Since our base currency is the US Dollar, the final payment is always processed in US Dollars. To ensure complete transparency, we always display the original amount in US Dollars, even when you have set the website to Euros or Guilders. This way, you know exactly what is being charged, so there are no surprises! Incidentally, on the island itself, you can pay using either US Dollars or Caribbean Guilders everywhere.
How are the delivery fees for my car calculated?
Delivery fees for your car are automatically calculated based on the actual driving distance from our headquarters at Kaya Grote Berg 2 to your delivery and/or pickup location on Curaçao. The first 10 kilometers are completely free ($0); beyond that, a base rate of USD 25.00 applies, plus USD 3.50 for every kilometer over that limit. Would you like the car delivered to one location and picked up at another? No problem—our booking system automatically calculates the distances for both separate trips and adds them up for you. Once you enter your address, the interactive map in our booking system instantly displays the exact distance and total price, so you know exactly what to expect and won't face any surprises later on.